About Your Local MINI Retailer | Hedin Automotive Woolwich

OUR CUSTOMER REVIEWS.

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

64 ratings and 54 comments received in the last 90 days.

15 April 2026

Derrick and Tyler went above and beyond for me, delivering a swift, informative and effective service.

14 April 2026

The service is priced high

09 April 2026

Great Service from the team at Woolwich

06 April 2026

They don't waste your time car in car out

04 April 2026

Alfie was very helpful and kept me informed.

30 March 2026

As usual friendly efficient service

30 March 2026

Timely service provided by friendly staff

30 March 2026

Easy to deal with. Good comms. No unexpected charges

26 March 2026

I wasn't given my usual reminder for my mot and the was given a few confusing costs for my tyres

26 March 2026

I started using the dealer because of their honesty and helpfulness.

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25 March 2026

Poor service 1st visit found the problem, they said it would be cleaned but wasn't, waited 2 weeks for replacement part , called on the day of repair was told 3.30 for collection but when I arrived at 3.45 car wasn't ready as it was being washed (not

25 March 2026

Friendly service, explained everything for me and helped with any questions I had. Also, the appointment was easy schedule around work.

23 March 2026

They did everything asked and were very helpful.

22 March 2026

Hedin Woolwich always give such great service. Special thanks to Paul Dawes who accommodated me without a booking. Great coffee too!

21 March 2026

Tyler Elmaz was polite helpful and pri idea a great service

18 March 2026

Fantastic Service from Hedin Woolwich

17 March 2026

Very friendly service

16 March 2026

Fabulous and quick to complete at short notice

16 March 2026

Efficient, courteous service.

16 March 2026

The communication from the team was excellent and they resolved my light puddle fault as requested. They do need more courtesy cars. The wait for one is embarrassingly long. And the valet (thank you) but left lots of waxy residue marks inside and out

15 March 2026

Efficient and friendly

15 March 2026

Paul was extremely helpful and got everything sorted

14 March 2026

Perfect Service

14 March 2026

Helpful staff

13 March 2026

Drop off and pick up very quick. Delivered service requested and communicated well. Nice friendly team. Very happy.

13 March 2026

Very helpful.

13 March 2026

Prompt and efficient.

12 March 2026

I received a very good service. The staff weee friendly and polite. Extra work needed to be done on the day was communicated to me in a very prompt manner.

10 March 2026

Tyler and his colleagues are very helpful. Thank you.

10 March 2026

Good service from Tyler and his colleagues.

03 March 2026

Excellent customer service - staff really friendly

03 March 2026

Service was as expected which is great, detailed vehicle check was indepth and showed what needed replacing (engine mount) would have been happier if advised to replace both rather than just one though.

02 March 2026

Friendly and helpful staff

02 March 2026

No complaints

26 February 2026

Always a friendly and welcoming service. The work was completed and cheaper than I expected.

25 February 2026

It was an easy visit. Vehicle check and recovery of misplaced oil filler cap. Good check and video feedback. Would have liked an earlier phonecall about availability.

25 February 2026

It was a challenging time at Hedin, due to holidays and illness but the repair was carried out successfully.

25 February 2026

Friendly efficient service. Tyler was particularly great.

21 February 2026

The staff were friendly and the service was completed in a timely manner. However, an hour or so after the service I watched the service video. This showed that one of the tyres had a severe fault. The fault was so severe that I then had to ...

18 February 2026

Tyler and team have been amazing. Friendly, professional and keeping me fully informed at all times - including being able to answer my questions and discuss options (repairs to an older Mini)

18 February 2026

All good

17 February 2026

The team member was friendly, polite, attentive and explained everything that was going to happen on the day.

15 February 2026

Amazing customer service as usual. And work done same day without any issues as well.

14 February 2026

Friendly staff, everything explained well.

05 February 2026

Amazing experience as I was expecting from a premium brand and Company Thanks Niran much appreciated for your lovely Costumer service and knowledge

05 February 2026

1st visit 26/01/2026 Mot passed. Unfortunately the Sat Nav overnight push through didn't work. 2nd visit 02/02/2026 update completed. Your staff was very courteous, kind and informative. A credit to your company.

05 February 2026

The staff member helping me was fantastic with his experience and took his time to explain and answer all my questions. He was very thorough and extremely professional with a great attitude.

04 February 2026

They identified that the approved Mini i bought a few months ago was not even road-worthy and would have failed an MOT. They repaired it and the error came back a day later. They are now waiting for parts. I do not expect this from an approved MINI!

04 February 2026

Very helpful staff Great service MOT very professional and cleaned my car after

03 February 2026

Very thorough with the repairs that were needed and kept me updated at every stage of the process.

03 February 2026

Brilliant experience

31 January 2026

It is almost two weeks since my service in the showroom. I have been waiting for the team to confirm the repair cost and which I was told that I will receive the following day. I have emailed Niran twice since my visit and he hasn't replied to me.

25 January 2026

Prompt

23 January 2026

I was informed the job will finish by end of day then informed that it could be the following day and I would be informed in good time. Unfortunately there was no communication with me and I had to try contact the centre for an update.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Hedin Automotive Woolwich.

Address

Duke of Wellington Ave, Woolwich, London, SE18 6SR

Opening Hours

Mon–Fri:07:30 - 18:00
Sat:08:00 - 12:30
Sun:CLOSED

Phone

020 8269 8130

Map

Areas served

Woolwich as well as surrounding areas including Blackheath, Plumstead, Erith and Greenwich

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